Professional Development Training

The Leadership Challenge is the gold-standard leadership development program, grounded in research and based on the book by the same name, written by the premier authorities in the field. With deep insight into the complex interpersonal dynamics of the workplace, this workshop positions leadership both as a skill to be learned, and as a relationship that must be nurtured to reach its full potential. You’ll learn how extraordinary leaders accomplish extraordinary things, and how to develop your leadership skills and style to deliver quality results every time. Through engaging activities and case studies we delve into the fundamental roles that great leaders fulfill, and simple frameworks provide a primer for those who seek continuous improvement; by internalizing key insights and putting concepts into action, you’ll become a more effective, more impactful leader.

A good leader gets things done; a great leader aspires, inspires, and achieves more. This workshop highlights the differences between good and great, and shows you how to bridge the chasm between getting things done and making things happen.

• Gain deep insight into leadership’s critical role in organizational health
• Navigate the shift toward team-oriented work relationships
• Motivate and inspire to break through the pervasive new cynicism
• Leverage the electronic global village to deliver better results

Business is evolving at an increasingly rapid rate, and leaders must keep pace with the changes or risk stagnation. People work differently, are motivated differently, and have different expectations today—business as usual is quickly losing its effectiveness. The Leadership Challenge helps you stay current, relevant, and effective in the modern workplace.

Everyone has a brand, whether strong or weak, whether developed deliberately or by circumstance. Your brand is not necessarily about your personality or whether you’re an introvert or extrovert. It’s also not about trying to be something you’re not. In this half-day workshop will explore the key components of a strong, effective personal brand and help you develop a brand that fits you. We’ll also develop actions you can take to reinforce your brand as ‘people strong brands are able to achieve more of what they want by being more of who they are.

Executive Presence (EP) is a term that is often difficult to define yet almost all leaders say is important to have.  It is often associated with self-confidence, charisma, gravitas, ability to command a room, but what does all the mean?  In a Talent Pulse study by the Human Capital Institute (HCI), “92% of participants agreed that EP is an important part of leadership, 15% say a lack of EP can derail a career and 51% said that it is an accelerator that propels a career forward by differentiating individuals. Further, 77% agreed that those with high levels for EP profess quickly in their careers.”  I think the same might be said of having a strong, positive Personal Brand.  Based on this study alone, does it make sense to focus some attention on understanding it and focusing some effort in growing it?

In this half-day workshop we will endeavor to

• Understand Executive Presence in relation to your Personal Brand
• Understand the key components of Executive Presence
• Evaluate yourself on those key components
• Create an Action Plan to build your Executive Presence

Results, retention, and morale flourish in organizations that embrace accountability. Why? Because accountable individuals negotiate clear agreements, build strong partnerships and are more in control of outcomes. As a result, they are less stressed, more productive and more prepared to meet the challenges of shrinking resources and mounting expectations.

The Accountability Experience is a detailed, step-by-step program that helps participants discover the powerful personal and organizational benefits of individual accountability through a three-step process:

• Responsibility: Claiming ownership of a task
• Self-Empowerment: Taking personal action to complete the task
• Accountability: Answering for the outcome

Having gone through all the aspects, participants will get things done more effectively, feel a sense of accomplishment in their jobs, develop stronger, more positive relationships, and improve personal productivity.

This interactive program can be delivered in a full or half day format

Improving the performance of staff is a key objective of management and this program can give you the tools and process to support your organization in this endeavor. This program provides a systematic approach to managing and supporting outstanding performance. With the understanding of key performance drivers, the use of good communication skills and the process of planning, feedback and evaluation anyone can build a high performing workforce.

Developing a service centric organization takes deliberate planning and action.

In this workshop we combine some customer service skill building techniques with an analysis of the organizational culture. Does the culture support how we say we want to treat our customers? We look at the vision/mission, policies and actions management sometimes takes that sabotage good customer service Developing an action plan to support a customer centric organization is the ultimate outcome of this dynamic workshop.

This program takes an in depth look at the skills necessary to provide outstanding customer service. Understanding the needs of the customer and taking a systematic approach to meeting those needs using the appropriate communication methods can put your business on the fast track.

We will practice using the Foundation Skills and Communication Fundamentals in addressing various customer scenarios resulting in immediate behavioral changes for employees back on the job.

This workshop, available for different levels — from an awareness focus to techniques in managing diversity, goes beyond the traditional look at diversity. We view it from the point of managing inclusion by understanding the intrinsic value of our differences and understanding how an organization and individual can minimize barriers to inclusion.

We look beyond the traditional differences to include a myriad of difference that bring value to the bottom line by utilizing the individual perspectives and talents employees bring to the table.

As a manager or employer, you have specific responsibilities in providing a harassment-free work environment for your employees.

Learn what those responsibilities are, how to prevent harassment, what to do when someone thinks they’re being harassed and what is or isn’t harassment.

Ever feel like a hamster on a wheel, never getting anywhere? In this career and personal discovery workshop, you’ll evaluate aspects of your home and work life to identify areas in which you may have a “flat.”

Explore your personal values and create actions that align your life around those values, making it significantly easier.

Take a look at those choices you make, and focus your efforts on choosing to take total responsibility in your life.

If you manage others or are dependent on others for part of your success, you need techniques to help you communicate effectively with team members and employees.

Learn to coach and counsel employees toward action, plus how to issue progressive discipline.

Also covers how to help “problem” employees turn around. This interactive workshop will give you the opportunity to practice the skills you need.

Dynamic Communication is a behaviorally-based communication workshop. In it participants explore how to communicate using the DISC language as a way of understanding themselves and others. The workshop incorporates a behavioral assessment to give a more complete understanding of what DISC is and how to use it. Participants learn to interact with others and to appreciate others’ behavioral styles within the organization. Increased communication is noticed immediately after the seminar. This workshop can be adapted to a half or full day and can be very effective for teambuilding programs, organizations working on individual diversity/inclusion or those struggling with conflict or low productivity.

For years the corporate world has been asking for people with good skills and work experience. However, the rules have changed. Employers now are focusing on how they can recruit the right employees, retain them and motivate them to achieve their maximum potential. Knowledge of an individual’s attitudes can help us tell WHY they do things. In this workshop we will examine six attitudes via the use of the Managing For Success – Personal Interests, Attitudes and Values assessment. When applying this knowledge in the workshop, participants will understand why they make the decisions they make and why conflicts can arise. They will see why others view the world differently and value different things in life. Attitudes will open an individual’s eyes to a new understanding of themselves and the people around them. This workshop can be adapted to a half or full day and can be very effective for teambuilding programs, organizations working on individual diversity/inclusion or those struggling with conflict.