Professional Development Training

Results, retention, and morale flourish in organizations that embrace accountability. Why? Because accountable individuals negotiate clear agreements, build strong partnerships and are more in control of outcomes. As a result, they are less stressed, more productive and more prepared to meet the challenges of shrinking resources and mounting expectations.

The Accountability Experience is a detailed, step-by-step program that helps participants discover the powerful personal and organizational benefits of individual accountability through a three-step process:

• Responsibility: Claiming ownership of a task
• Self-Empowerment: Taking personal action to complete the task
• Accountability: Answering for the outcome

Having gone through all the aspects, participants will get things done more effectively, feel a sense of accomplishment in their jobs, develop stronger, more positive relationships, and improve personal productivity.

This interactive program can be delivered in a full or half day format

Improving the performance of staff is a key objective of management and this program can give you the tools and process to support your organization in this endeavor. This program provides a systematic approach to managing and supporting outstanding performance. With the understanding of key performance drivers, the use of good communication skills and the process of planning, feedback and evaluation anyone can build a high performing workforce.

Developing a service centric organization takes deliberate planning and action.

In this workshop we combine some customer service skill building techniques with an analysis of the organizational culture. Does the culture support how we say we want to treat our customers? We look at the vision/mission, policies and actions management sometimes takes that sabotage good customer service Developing an action plan to support a customer centric organization is the ultimate outcome of this dynamic workshop.

This program takes an in depth look at the skills necessary to provide outstanding customer service. Understanding the needs of the customer and taking a systematic approach to meeting those needs using the appropriate communication methods can put your business on the fast track.

We will practice using the Foundation Skills and Communication Fundamentals in addressing various customer scenarios resulting in immediate behavioral changes for employees back on the job.

This workshop, available for different levels — from an awareness focus to techniques in managing diversity, goes beyond the traditional look at diversity. We view it from the point of managing inclusion by understanding the intrinsic value of our differences and understanding how an organization and individual can minimize barriers to inclusion.

We look beyond the traditional differences to include a myriad of difference that bring value to the bottom line by utilizing the individual perspectives and talents employees bring to the table.

As a manager or employer, you have specific responsibilities in providing a harassment-free work environment for your employees.

Learn what those responsibilities are, how to prevent harassment, what to do when someone thinks they’re being harassed and what is or isn’t harassment.

Ever feel like a hamster on a wheel, never getting anywhere? In this career and personal discovery workshop, you’ll evaluate aspects of your home and work life to identify areas in which you may have a “flat.”

Explore your personal values and create actions that align your life around those values, making it significantly easier.

Take a look at those choices you make, and focus your efforts on choosing to take total responsibility in your life.

If you manage others or are dependent on others for part of your success, you need techniques to help you communicate effectively with team members and employees.

Learn to coach and counsel employees toward action, plus how to issue progressive discipline.

Also covers how to help “problem” employees turn around. This interactive workshop will give you the opportunity to practice the skills you need.

Dynamic Communication is a behaviorally-based communication workshop. In it participants explore how to communicate using the DISC language as a way of understanding themselves and others. The workshop incorporates a behavioral assessment to give a more complete understanding of what DISC is and how to use it. Participants learn to interact with others and to appreciate others’ behavioral styles within the organization. Increased communication is noticed immediately after the seminar. This workshop can be adapted to a half or full day and can be very effective for teambuilding programs, organizations working on individual diversity/inclusion or those struggling with conflict or low productivity.

For years the corporate world has been asking for people with good skills and work experience. However, the rules have changed. Employers now are focusing on how they can recruit the right employees, retain them and motivate them to achieve their maximum potential. Knowledge of an individual’s attitudes can help us tell WHY they do things. In this workshop we will examine six attitudes via the use of the Managing For Success – Personal Interests, Attitudes and Values assessment. When applying this knowledge in the workshop, participants will understand why they make the decisions they make and why conflicts can arise. They will see why others view the world differently and value different things in life. Attitudes will open an individual’s eyes to a new understanding of themselves and the people around them. This workshop can be adapted to a half or full day and can be very effective for teambuilding programs, organizations working on individual diversity/inclusion or those struggling with conflict.

This workshop based on the book The Artist’s Way at Work: Riding the Dragon, blends cutting-edge ideas on creativity and group dynamics with the timeless values of integrity and simplicity to produce a powerful process that will assist you in whatever work you pursue. The result will be a heightened sense of adventure, excitement, creativity, and satisfaction – not only in your business, but in your life as a whole.

During the 12 weeks you will contact an expanded sense of intuition, confidence and satisfaction. People, not bricks and mortar, make up companies. A company is not an it; it is an us. By increasing your innate powers of ingenuity, intuition and candor, this program will help you become a catalyst for positive change in your life and in your workplace. You will walk away with greater clarity around your job/career, a renewed energy, and more fulfillment from your work and your life. This program is usually delivered weekly for 1.5 hours over twelve weeks and is applicable to invigorating work teams and re-energizing creativity.